Echoign is our electronic sales order confirmation/agreement which helps to streamline the order confirmation and approval process. To replace faxes and save some trees. Echosign is sent out from sender email address "echosign@echosign.com". Open the email and simply click the "click here" link on the right side of the email. The process is very fast and easy. Here is a short video tutorial (here).
Production time varies based on the models, qty and other requirements In general, production time between 1-3 weeks plus ship time. Standard shipping is 3-5 business days. Rush shipping is 2-3 business days.
Memory chip varies daily like oil price. We guarantee USB price for one week and 2-3 weeks for other items. Memory item prices expire at 5PM PST every Friday. New weekly prices are available after 10AM PST every Monday. Prices are subject to change without notice. If any change is made that affects pricing, we will request customer approval prior to changing the order and prior to placing the order.
Random non-working samples are provided free of charge. Random working power bank samples are provided at $5 each. We require $5/sample shipping charge, or a valid shipper account number.
In the event of order cancellation once an order has been placed, you are liable for any charges incurred up to date of order cancellation. Minimum order cancellation charge is 30% of the order value. If an order is cancelled after it has been completed but has not yet shipped, the customer is liable for the merchandise and disposition of the merchandise.
Refunds will only be issued if the following two conditions are met: 1) We did not follow the order and/or art instructions and made a clear error in either product supplied or artwork supplied (wrong logo). 2) All merchandise has been returned, tested and accepted as defective by us before refund processing.
We try to assure our customers are satisfied so we will work with you to address any concerns you may have. We are unable to provide refunds simply because the product did not meet expectations. If you have concerns about the final product, we are able to provide samples, proofs, and pre-productions physical samples to assure you are happy with the item prior to production of a complete order. Once the pre-production proof is approved and order is delivered, the order must be paid in full and is non-returnable.
